FAQ

GENERAL

A: The ONE Planet ONE Chance® Reusable Cup System is operated by Event Cup Solutions, a sister company of Event Hire UK, one of the leading companies in this sector.  With over 100 staff across four centres around the UK, we have the infrastructure to be able to deliver a world-class service

A: Our main wash centre & HQ is in the Midlands, and we have 3 other regional wash centres around the country.  This ‘local’ presence not only means we can provide you with a highly efficient service, but also helps to reduce our carbon footprint.

A: Primarily festival organisers, large scale events, venues and the hospitality sector.

A: No problem! You can call us on 07736 231 847.

SUSTAINABILITY & BEING CARBON-NEUTRAL

A: You can’t have failed to notice the media campaigns around the damage caused to the environment and our oceans by single-use plastic. A truck load of plastic waste enters the oceans every single minute because our global waste system cannot cope with the volume we are producing.

Climate change is happening because of emissions of greenhouse gases (GHG) generated by human activity. Climate change represents the biggest threat to our planet, to the human race and to wildlife. The average temperature of the planet has increased by 1.5°c in the last 200 years, and we are on course for a further 2°c temperature increase by 2100. Unless immediate action is taken, this will cause irreversible devastation, sea level rise and acidification of oceans which will result in flooding and extreme weather patterns causing massive disruption to human life.  Our use of resources is at an unprecedented rate, and our way of life leads to the production of unsustainable levels of waste.

Switching to a sustainable reusable solution to replace single-use packaging is a positive contribution to reducing GHG emissions and ultimately being kinder to our planet.

A: Yes they are, and on an ever-increasing level. Recent research shows that 83% of festival-goers expect the festivals they attend to be tackling their environmental impact, and 24% of festival-goers say that they would be more likely to attend a particular festival if its carbon footprint was demonstrably lower than another.  Therefore, by embracing a reusable system, you are not only helping the environment, but you are also encouraging more visitors by the ever-increasingly eco-conscious visitor.

A: Most definitely. It’s now the expectation!

A: A deposit-return system is indeed something that is associated with other reusable systems.  However, many bar operators feel that this leads to wasted time and effort, and also leads to long queues at the bar with customers queueing to get their deposit back at the end of the event.  The ONE Planet ONE Chance® Reusable Cup System does not work on a deposit-return concept.

A: That’s been the mindset up until now, yes.  People know that they should be moving towards a reusable system, but it has been problematic.  That’s why the ONE Planet ONE Chance® Reusable Cup System was born.

Yes, there most definitely is.  Countries around the world, including the UK and the EU have proposed and passed various legislations to discourage the use of single-plastics, imposing taxes and other levies along with extended producer responsibilities.  Therefore, reusable cup systems offer a sustainable and affordable solution to this.  We’d be delighted to talk to you about this legislation in more detail – just call us on 07736 231 847.

A: We work closely with SeQueSTeR (www.sqstr.co.uk) who take care of our (and, therefore, your) carbon reduction and offset requirements.  We calculate what the carbon impact is using our reusable cup scheme at your event, and SQSTR plant trees in designated UK-based woodland and forests to absorb this carbon equivalent.

SQSTR maintains the planted forests for their lifetime, ensuring maximum sequestration of carbon, therefore increasing your green credentials and improving your environmental sustainability. There is a calculator on the homepage of our website to show you how many trees we will plant for your event.

A: SQSTR are dedicated to providing a sustainable future for the planet through the reduction of carbon in the environment and passionate about bringing environmental and sustainable change to the UK, and assisting businesses to become carbon-neutral. Their forestry projects are verified by the Woodland Carbon CO2de.

Carbon sequestration is the act of absorbing carbon from the atmosphere and is a natural product of tree growth. As a tree grows, it absorbs carbon and so removes it from the atmosphere. Tree planting actively absorbs carbon and stores it within the tree and, as such, we believe it is the best form of carbon offsetting, as a tree not only sequesters carbon but also adds to the local ecosystem and enhances the environment in a whole range of different ways. 

 

This varies amongst types of trees such as Broadleaf vs Conifers. SQSTR plants a variety of both. For example:
– 1 x Broadleaf will sequester c.0.17 tons over its lifetime.
– 1 x Conifer will sequester c.0.11 tons over its lifetime

All forests are managed in order to ensure the maximum carbon sequestration over its lifetime. At some points during a forest’s life, some trees are thinned in order to promote an increased growth rate for the whole forest.

The Woodland Carbon Code independently verify all of our projects. More information on them can be found here.

PRODUCTS & PRICING

This very much depends upon quantities of single-use plastic cups that you are currently using, and the effectiveness of the reusable cup system you are considering. We would be delighted to talk you through the costings associated with cups at your event or festival, so don’t hesitate to contact us today on 07736 231 847.

A: Our cups are made of polypropylene, which is a type of plastic. These can be washed in excess of 300+ times, and are lightweight, stackable and made in the EU.  They are 100% reusable and recyclable, back into the closed loop manufacturing process. 

A: No, there are other options available, including our reusable Champagne flute branded ONE Planet ONE Chance®.

A: Our premium option is a fully inclusive price with no charge for losses. Included in the price of this premium option is our unique ONE Planet ONE Chance® CUP CREW who will be deployed on site for the entire event to manage the supply of cups to bars on site, remove used cups from collection points as well as collect discarded cups which keeps your site nice and tidy! We will also make sure you NEVER RUN OUT OF CUPS! Please call us on 07736 231 847 to discuss the bespoke pricing for your event.

A: Yes, we also offer our standard service which includes delivery, collection, cup rental and washing. This is for smaller events where the need for Cup Crews and cup return points isn’t required.  Please call us on 07736 231 847 to discuss the bespoke pricing for your event.

A:  Unwanted loss charges often occur with other reusable schemes, making it impossible to know the price that you’re paying until after the event. The great thing about the ONE Planet ONE Chance® Reusable Cup System is that there are no hidden loss charges for you to pay with our premium service.

ORDERING & PAYMENT

A: As much as possible! Demand is high, especially around the peak summer season and so our advice would be to book us in as soon as you know your event dates.  It’s always easier to tweak requirements nearer the time than it is to leave everything until the last minute!

We will review each project on a case-by-case basis and, as such, there is no official MOQ to qualify for the premium service.  Please call us on 07736 231 847 to discuss your event requirements in detail.

A: A 10% deposit is invoiced at the time of booking confirmed. 80% is payable 7 days before the start date of the event. The balance is invoiced within 7 days of the event end date and payable within 30 days. Any tote boxes returned with ECS cable ties unbroken above the 90% deposit rate are not charged for.

A: We accept bank transfer, and also company PO.

A: If the event is cancelled due to Government restrictions, the deposit is refundable. In all other circumstances, the deposit is non-refundable.

A: The whole idea of this system is that it uses the generic ONE Planet ONE Chance® environmental message and encourages positive user behaviour at your event.  It is not a fan cup or souvenir cup.  Therefore, you are not able to brand the cups with your own logo with our reusable cup system.

LOGISTICS

A: We deliver all of our cups in hygienic tote crates which are sealed using Event Cup Solutions cable ties. This gives you the assurance that the cups are clean and are stored in clean boxes.

A: For pints, there are 240 cups in a tote box and 25 tote boxes on a pallet, making a total of 6,000 cups per pallet.  For half pints, there are 360 cups in a tote box and 25 tote boxes on a pallet, making a total of 9,000 cups per pallet.

A: No, you don’t have to give the cups back clean.  We wash these for you!

A: We have full control over logistics and management of the system.  Therefore, we use only our own trucks and our own people, providing you with a 100% reliable delivery and collection service that you can trust.

A: Our dedicated cup crew on site will distribute the required amount of cups to the various bars and kiosks around your site with the minimum of fuss, all as part of our managed service.

A: Absolutely.  We have hundreds of thousands of reusable cups in stock at any one time.  We also have four wash centres around the UK, capable of washing over a million cups each week. You can rest assured that we have the necessary infrastructure to provide you with a seamless service!

We own all of our wash centres, we have the largest capacity of any provider in the UK, our wash centres are manned by our team. Our machines consume 90kwh of electricity and uses only 25ml of water to wash every cup. We offset our carbon emissions fully to ensure your reusable cup system is carbon-neutral.

A: At the end of each event, we count any crates which have the cable ties still in place and advise your team as to the quantities. We have a simple reconciliation form which details total cups/crates delivered, total cups/crates  returned for washing, total cups/crates unused…all of this allows us to calculate our losses. Projects which are fully managed under the Premium Service do not pay for losses. The Standard Service does not cover loss charges and these are invoiced at the rate agreed.

SERVICE & SUPPORT

A: This means that we manage every aspect of your reusable cups for you, providing you with a completely hassle-free solution.  It includes everything from delivering and collecting the cups to and from your site in our own trucks with our own drivers, through to distributing the cups around the site.  It also includes point of sale, cup collection bins and cup return points on site as well as marketing support in the lead up to and during your event.

A: Yes.  We actively encourage you to use the ONE Planet ONE Chance® branding as part of your pre-show communications about the reusable cup system, whether this is in press releases, on your social media channels or on your website, for example.

A: Ultimately, we want to be part of your team and so our marketing team can provide some additional support if you need it, whether this is supplying you with library images or creating some graphics for your social media channels or website, for instance.  It’s all part of the service!