Terms and Conditions

Our Terms and Conditions are outlined below.  These are subject to change at any time.


(a) The contract is for the hire and /or sale of equipment detailed on the contract. The parties to the contract are:

(i) the Hirer, as an individual or an organisation whose official representative will be the signatory of the contract.

(ii) Event Cup Solutions Ltd (Registered No. 12305748) with registered office at Forest Lodge, Kingsley Wood Road, Rugeley, Staffordshire WS15 2UG.  No changes or additions shall be effective.  Any condition not enforced or deemed invalid will not affect any other condition.

(b) All equipment hired remains the property of Event Cup Solutions Ltd at all times. 

(c) Where the Hirer is in breach or subject to insolvency or liquidation proceedings, Event Cup Solutions Ltd may terminate the contract and collect equipment without affecting any rights to recover monies owing or breach of contract damages.

(d) Acceptance of goods and services from us implies that you have accepted our Terms and Conditions.

(e) Event Cup Solutions Ltd does not warrant that functions contained in our website (www.oneplanetonechance.co.uk) content will be uninterrupted or error free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission.


(a) Hire charges are as per the agreement detailed between Event Cup Solutions Ltd and the Hirer. 

(b) Delivery and collection will be charged at current Event Cup Solutions Ltd rates.  Failed delivery and collection attempts will be charged at current rates. 

(c) All outstanding payments, including VAT, will be paid on demand. 

(d) Deposits will be requested as security on equipment hired and will be used against any outstanding payments.  Any balance due is refunded back to the original source of the funds on return of equipment in sound / clean condition. 

(e) Any product returned in a state that cannot be reused will be liable for the replacement charge unless the product is hired under our premium solution.

(f) Equipment must be returned by the Hirer to Event Cup Solutions Ltd in the same condition that Event Cup Solutions Ltd supplied it to the Hirer. 

(g) All cancellations must be confirmed in writing at least 14 days before the hire equipment is due to go out on hire.  In the event of a cancellation, the following cancellation charges will apply;

– 14 days or more prior to delivery – no charges payable by Hirer (with the exception of the non-refundable deposit payment)

– Up to 10 days prior to delivery – 30% hire cost payable by Hirer (plus non-refundable deposit)

– Up to 5 days prior to delivery – 50% hire cost payable by Hirer (plus non-refundable deposit)

– Up to 72 hours prior to delivery – full hire cost payable by Hirer (plus non-refundable deposit).

Responsibilities of The Hirer

(a) Adequate delivery and collection access will be provided by the Hirer.  Any loading, unloading, set up or break down assistance provided by Event Cup Solutions Ltd is at the Hirer’s risk.

(b) The Hirer or his/her signatory will check quantities and condition of equipment on delivery and sign the contract to confirm agreement.  Any damage or shortfall must be agreed, noted on the contract and signed off by both parties.

(c) The Hirer accepts full responsibility for the security and safe use of the equipment until collection or return to Event Cup Solutions Ltd.

(d) The Hirer shall return all crates and boxes supplied by Event Cup Solutions Ltd.  Failure to return these items will result in a charge for their full replacement value being made to the Hirer.

(e) The Hirer agrees to insure all equipment on a full replacement basis against loss and theft.  All insurance claim proceeds to be paid to Event Cup Solutions Ltd on demand.

Responsibilities of Event Cup Solutions Ltd

(a) Agreed hire rates will be maintained for the length of the contract.

(b) Appropriate instruction on the safe use and operation of the equipment will be provided by Event Cup Solutions Ltd.  Event Cup Solutions Ltd does not accept responsibility for any loss or injury caused by the use of company equipment.

(c) Whilst Event Cup Solutions Ltd will make every endeavour to supply equipment as described in the current catalogue and website, all items are offered subject to availability.  Circumstances may lead to alternative products being supplied, but they will conform to the same standards.

(d) If equipment cannot be supplied on the agreed date because of circumstances beyond its reasonable control, Event Cup Solutions Ltd shall return all monies paid and not be liable to pay further compensation to the Hirer.

(e) The liability of Event Cup Solutions Ltd for any claims made by the hirer will not exceed the contract charge and does not extend to any consequential or financial loss caused by late or non-delivery, unsuitability, breakdown or lawful repossession.

If you have any queries regarding our Terms and Conditions, you can contact us by;

Telephoning: 07736 231 847

Emailing: via our contact page

Writing to us; Customer Services, Event Cup Solutions / ONE Planet ONE Chance, Unit 2, Maple Leaf Industrial Estate, Bloxwich Lane, Walsall, West Midlands WS2 8TF.

Thank you for visiting our site.

Updated Terms and Conditions July 2021